Returns & Refunds

Under the EU Consumer Rights Directive (2011/83/EU), you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason, provided the bottles are unopened and undamaged.

To exercise this right, notify us within 14 days of delivery by emailing office@epiaoliveoil.com with your order number and the subject line "Return request". You then have a further 14 days to return the goods to us. Return shipping costs are your responsibility unless the item is faulty or incorrectly sent.

Once you have notified us (section 1), send the parcel with any carrier to the warehouse for the country your order was delivered to. Keep the code in the first line of the address: the warehouse uses it to match the parcel to us.

For orders delivered to the Czech Republic:
FROGMAN s.r.o. / 32296X
tř. 3. května 910
763 02 Zlín - Malenovice
Czech Republic

For orders delivered to Romania:
Frogman - 32296X
strada Uzinelor nr. 80
410605 Oradea, jud. Bihor
Romania

For hygiene and food-safety reasons, we cannot accept returns of opened or partially consumed bottles. If you are dissatisfied with the taste or quality of an opened bottle, please contact us. We review these cases individually and will do our best to make it right.

If your order arrives damaged in transit or you receive the wrong product, please email us within 48 hours of delivery at office@epiaoliveoil.com with:

• Your order number
• A description of the issue
• Photos of the damaged packaging and/or product (if applicable)

We will arrange a replacement or full refund at no additional cost to you.

Once we receive and inspect the returned goods, we will notify you by email. Approved refunds are processed within 14 days of us receiving the return, using the same payment method you used to place the order. You will not be charged any fees for the refund itself.

• Opened or partially consumed bottles (see section 3).
• Items purchased at a third-party retailer. Please contact the retailer directly.

For any returns or refund enquiries, email office@epiaoliveoil.com with your order number. We aim to respond within 2 business days.