Returns & Refunds

Last updated: September 2026

1. Your right of withdrawal (EU customers)

Under the EU Consumer Rights Directive (2011/83/EU), you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason, provided the bottles are unopened and undamaged.

To exercise this right, tell us within 14 days of delivery in any clear statement, the simplest being an email to office@epiaoliveoil.com with your order number. You can use the model withdrawal form in section 2, but you do not have to. You then have a further 14 days to return the goods to us. Return shipping costs are your responsibility unless the item is faulty or incorrectly sent.

2. Model withdrawal form

If you want to use it, copy the form below into an email to office@epiaoliveoil.com or a letter to our registered address, fill it in, and send it.

To Alexandra Pascu, Roháčova 1666/94, Žižkov, 130 00 Prague 3, Czech Republic, office@epiaoliveoil.com:

I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods:

Ordered on / received on:

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper):

Date:

3. Where to send your return

Once you have notified us (section 1), send the parcel with any carrier to the warehouse for the country your order was delivered to. Keep the code in the first line of the address: the warehouse uses it to match the parcel to us.

For orders delivered to the Czech Republic:
FROGMAN s.r.o. / 32296X
tř. 3. května 910
763 02 Zlín - Malenovice
Czech Republic

For orders delivered to Romania:
Frogman - 32296X
strada Uzinelor nr. 80
410605 Oradea, jud. Bihor
Romania

4. Opened or partially consumed products

For hygiene and food-safety reasons, we cannot accept returns of opened or partially consumed bottles. If you are dissatisfied with the taste or quality of an opened bottle, please contact us. We review these cases individually and will do our best to make it right.

5. Damaged or incorrect items

If your order arrives damaged in transit or you receive the wrong product, please email us within 48 hours of delivery at office@epiaoliveoil.com with:

Your order number
A description of the issue
Photos of the damaged packaging and/or product (if applicable)

We will arrange a replacement or full refund at no additional cost to you.

6. How refunds are processed

We refund you within 14 days of the day you tell us you are withdrawing, using the same payment method you used to place the order, and at no fee. We may withhold the refund until we have received the goods back or you send us proof of shipping them, whichever comes first, and we confirm by email when the return arrives.

7. Non-returnable items

Opened or partially consumed bottles (see section 4).
Items purchased at a third-party retailer. Please contact the retailer directly.

8. Contact

For any returns or refund enquiries, email office@epiaoliveoil.com with your order number. We aim to respond within 2 business days.